What does the AI Support Employee do?
It answers customer questions in HyoNova Support, resolves what it can from your approved knowledge and customer context, and escalates the rest to your team with the conversation attached.
The HyoNova AI Support Employee
The first HyoNova AI Employee answers your customers in Arabic or English on web chat, email, WhatsApp and tickets, from your knowledge, and hands over to your team when a person is needed.
At a glance
Does it answer at any hour?
Yes. Customers can reach it at any hour, and your team receives every escalation.
Does it replace my support team?
No. It takes the repeatable questions so your team can focus on the conversations that need a person.
Designed for real support work
Answers at any hour
Customers can start a conversation at any hour, including outside your business hours.
Web chat
Answers visitors through the HyoNova chat widget on your website.
Replies to support email in the same inbox.
Tickets
Creates and updates tickets so nothing is lost.
Connected channels
Works with the channels you connect to HyoNova Support.
Your knowledge
Answers from the knowledge your team approves.
CRM context
Recognizes the customer and their history.
Human escalation
Hands over to your team with the full conversation.
Audit and budget
Every answer is recorded, within a monthly budget you control.
Avatar in Nova World
Visible in your digital HQ, with text and in-world voice.
How it works
Hire and name it
Choose a name, its languages and the support queues it works in.
Give it knowledge
Pick help articles and files, past support history, canned replies and customer context.
Set limits
Choose channels, working hours, escalation keywords, VIP customers and a daily spending cap.
Go live
It answers in your inbox and hands over with the full conversation when a person is needed.
AI Employees
Price and included capacity
A digital worker for customer support under your control, billed per AI Employee, not per human seat.
Price
$149/ month
or $119 / month billed annually ($1,428 / year)
Included each month
- 500 resolved conversations
- 300 AI voice minutes in the 3D office
- Web chat, email, tickets and internal requests
Add-on packs
- 500 extra resolved conversations — $99
- 500 extra voice minutes — $49
Valid for 12 months from purchase.
A resolved conversation is one the AI Support Employee completes without a person taking over. Your team stays in charge and receives every escalation.
Questions and answers
How much will it cost?
The price is $149 per month, or $1,428 per year ($119 per month billed annually). It includes 500 AI-resolved outcomes and 300 in-world voice minutes each month.
How do I start?
Create your company account in HyoNova, then hire it from Company administration › AI & Serene › AI Employees.
Does it answer in Arabic?
Yes. It understands Arabic and English and replies in the customer’s language.
Which channels does it work on?
Website chat, email and tickets, plus WhatsApp, Instagram and Messenger once they are connected in HyoNova Support. On Meta channels it replies inside the 24-hour customer window.
Hire your AI Support Employee
Start free, then hire the AI Support Employee from Company administration in the app.