What is HyoNova Support?
The customer support workspace built into HyoNova. Conversations from web chat, email and connected messaging channels arrive in one inbox, become tickets and reach the right agent with the customer’s CRM record beside them.
Customer support, inside your digital HQ
HyoNova Support brings website live chat, email, WhatsApp, Instagram and Messenger into one inbox with tickets, routing, SLAs and CRM context, included with HyoNova.
At a glance
Who is it for?
Support and success teams that want their customers, colleagues and context in the same place, and companies that want a helpdesk without another subscription.
How is it priced?
HyoNova Support is included in every plan. Business adds advanced routing, SLA tools and support analytics. Third-party messaging providers may charge their own fees.
One place for every customer conversation
Unified inbox
Web chat, email and connected channels in a single inbox for the whole team.
Tickets and queues
Turn conversations into tickets, organize them in queues and follow them to resolution.
Routing
Assign by round robin or to the least-busy agent, so work spreads fairly.
SLAs and business hours
Response targets that respect your opening hours, with clear signals before a deadline is missed.
Web chat
Add the HyoNova chat widget to your website and answer visitors from the inbox.
Email support
Receive and answer support email in the same inbox once your inbound address is connected.
WhatsApp, Instagram and Messenger
Connect your Meta business channels to answer them in HyoNova. Each channel needs to be set up with your Meta account.
CRM customer context
Link a conversation to a CRM customer and see their history while you reply.
Canned replies and attachments
Answer common questions faster and exchange files safely.
CSAT
Ask customers to rate their experience from 1 to 5 after a conversation.
Support inside Nova World
Open the Support panel from your digital headquarters and keep live support next to your team.
How it works
Connect your channels
Install web chat and connect email or Meta channels you already use.
Set your rules
Create queues, routing, business hours and SLA targets.
Answer with context
Agents reply from one inbox with the customer’s CRM record and canned replies at hand.
Measure and improve
Follow resolution times and CSAT. Business adds deeper support analytics.
HyoNova Support is included
There is no separate helpdesk subscription. Every plan includes Support; Business adds advanced routing, SLA tools and support analytics.
Support that lives with your company
Context, not copy-paste
Support, sales and marketing share one customer record in HyoNova CRM.
Your team, in the same HQ
Escalate to a colleague who is visibly available instead of guessing in another app.
Ready for AI, governed by people
The AI Support Employee works inside the same inbox and hands conversations to your team.
Questions and answers
Do customers who contact support use a seat?
No. Customers who chat or email your support team never use a seat. Only your licensed members do.
Can AI answer customers?
Yes. The HyoNova AI Support Employee works in the same inbox, follows your knowledge and rules, and escalates to your team.
Is there a live chat widget for my website?
Yes. Add the HyoNova web chat to your site with a short code. Chats arrive in the same inbox as email and messaging.
Can I connect WhatsApp Business, Instagram and Messenger?
Yes. Connect them through Meta and answer in the same inbox. Meta may charge its own messaging fees.
Bring your customer conversations home
Support is part of every HyoNova plan. Start free and connect your first channel.